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TQM or Total Quality Management is
overall organizational management approach focused on quality, customers,
and continuous improvement. TQM continuously analyzes customer
preferences/requirements and develops effective business processes to deliver
high quality value to the customers.
The TQM benefits include the
following:
- Productivity
- Customer Satisfaction
- Cost Reduction
- Lean Processes
- Quality Centered Organizational
Culture
- Minimum Product/Service Defects
- Improved Operations
- Employee Training and Development
- Product and Service Quality
TQM as a quality management strategy
focused on continuous improvement, arose in the 1980s. Six Sigma started at
Motorola and became popular in the 1990s. Six Sigma is very similar to TQM
in its focus on continuous quality improvement and uses statistical quality
tools to improve organizational processes and deliver competitive value to
the customers. The fundamental difference between TQM and Six Sigma is that
TQM emphasizes organization wide employee involvement and the Six Sigma
methodology focuses on training and developing six sigma experts such as six
sigma black belts and green belts who work on solving and improving quality
related issues and coach employees related to those issues in the
organization.
Total Quality Management is a
philosophy that involves everyone in an organization in a continuous effort
to improve quality and achieve customer satisfaction. Elements of TQM are
continuous improvement, competitive benchmarking, employee empowerment,
training, team approach, decisions based on data analysis, knowledge of
quality management tools, and supplier quality.
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